Kwik Shop

   
State: Kansas
Country: United States
   

 

 

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C-Store Group
Position Profile
Position Title: Store Associate Part Time
Enterprise Job Code: 600050
Department: Operations
Position Reports To: Store Manager
Position supervises: N/A
FLSA Status: Non Exempt
Profile last updated: January 26, 2011
Position Summary:
Responsible for providing superior customer service in pristine clean stores under the guidelines of the company policies and all applicable laws. Strive to increase sales through suggestive selling and accurate recording of sales. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions: Ensure that each customer receives prompt and courteous service. Greet customers, use suggestively sells techniques/skills and thank each customer. Comply with Federal mandates and company policy regarding tobacco sales Operate cash register system, money order machine, lotto terminal and credit card machine within established company guidelines. Ensure that fresh coffee is available at all times and maintains pristine conditions in the coffee area. Maintain pristine conditions in the fast food area. Ensure that all supplies in the coffee and fast food area are stocked (i.e., napkins, cups, straws, lids and condiments). Ensure that grocery, cooler and freezer items are fully stocked, cleaned, faced and fronted. Ensure that cigarette racks and displays are full. Ensure that all trash containers inside and outside are emptied and cleaned as needed. Ensure that the exterior store conditions are maintained to enhance curb appeal of the property during all hours of operation. Ensure that the restrooms are pristine and stocked with all necessary supplies. Perform all tasks in a safe and orderly manner. Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the Behaviors needed to successfully perform this position are:
Leadership Behaviors: Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust. Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace. Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Job Specific Skills: Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals. Managing Work (includes Time Management) –Effectively managing one’s time and resources to ensure that work is completed efficiently. Results Oriented – Setting high goals for personal and group accomplishment: using measurement methods to monitor progress toward goal attainment: tenaciously working to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvement. Technical/Professional Knowledge, Compliance and Skills – Achieving a satisfactory level of technical and professional skill or knowledge in position and/or related areas; keeping up with current developments and trends in areas of expertise. Ensures associates and location comply with laws and regulation applicable to the company.
Minimum Position Qualifications: Willing to participate in training classes conducted by the company. People-oriented and able to provide superior customer service. Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates. Must be able to lift up to 35 pounds occasionally and stand and walk for the entire shift. Must be available and willing to work some weekends and holidays.
Desired Qualifications Previous experience in customer service/retail field. Stable work history. High school diploma or equivalent. Potential Career Path from this position: Full Time Store Associate Key Opener Assistant Store Manager Store Manager Store Auditor Loss Prevention QSR Manager
Job Codes to be used:
PDI – C-Store Group PCK
Statements included in this job profile do not necessarily represent an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed as circumstances change.